Best Practices, Enterprise 2.0 and Social IT – with Passion

Let all the flowers blossom under the clouds :) Took this photo @ La Gomera, February 2012

I have a long history with many great IT Service Management (ITSM) professionals. For many years I worked in this industry and simultaneously I was an eager ‘activist’ for a global non-profit association called IT Service Management Forum (itSMF).

I have been thinking what was it that strongly drew me to towards this group of IT professionals. Afterwards it is easy to say that it was maybe my strong urge to help and to mediate. It is quite common that there is a communication gap between the IT people and the business people. It was sometimes painful to watch. The gap can be seen in the field of communication especially, but also in the way of seeing how organization should prioritize projects and how the customers should be engaged with.

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Playing Social with Words

A quick post about playing with words, notions and associations, and about what I did 10 years ago – and in the end of the post I make a promise!

Years ago I was in Supply Chain Management business, and now my startup is developing a SaaS application for businesses, in a #E20 style. That is why I am very curious about Social CRM, SCM and Enterprise 2.0.

Two recent ‘good bits’ started a thought process: 1) Jacob Morgan’s tweet and 2) Seth Godin’s fantastic post.

Seth Godin wrote about “the pleasant reassurance of new words”:

“It’s a lot easier for an organization to adopt new words than it is to actually change anything. Real change is uncomfortable. If it’s not feeling that way, you’ve probably just adopted new words.”

I do agree, seen that happen.

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